Customer Experience Rep - STARK

Job Description

STARK is seeking a Customer Experience Rep in our Washington DC showroom. This is a great opportunity for design industry enthusiasts to start up with one of the biggest names in the field. Incumbent is eligible for medical, dental, vision, FSA, TransitChek, 401K and PTO benefits.

Job Responsibilities

  • Answer the company’s phones and transfer calls/ take and relay messages to the person requested
  • Greet clients in the showroom
  • Answer general inquiries from employees and the public as necessary
  • Alert Account Managers when new clients request assistance
  • Ensure Showroom is presentable. i.e. stock water bottles, refill candy jars, place order pads on tables
  • Track client information in company system (update account information and visits to the showroom)
  • Maintain Rack Book (Location of all the rug and carpet samples in the showroom)
  • Maintain sample sign out list. Send monthly updated list to each account manager for follow up.
  • Assist Account Managers with their orders – processing, billing, reserves, coordinating installations, etc.
  • Support Showroom Manager with time and attendance system
  • Perform other tasks and duties as assigned

Job Requirements

  •  Must possess a pleasant demeanor, interpersonal skills and the ability to multi-task and speak in a clear, articulate manner
  • Interest in the design industry is preferred
  • Must be able to remain in a stationary position most of the working day
  • Constantly operating a computer, and other office productivity machinery such as calculators, printers, and phones
  • Frequently communicates with coworkers. Must be able to exchange accurate information in these situations


STARK is a premier design industry partner for luxury residential and hospitality carpeting projects.

Our Mission:
To live our mission of helping create beautiful spaces, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage:
Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.